Every call scored. Every agent improving.
AI analyses every conversation automatically — scoring tone, script adherence, objection handling, and engagement. Agents get instant feedback. Managers get trends.
See a real-time call scorecard
Natural pacing, clear articulation
Used approved opener, missed step 4
Recovered well on pricing concern
Active listening, good mirror technique
AI Coaching note
Strong performance overall. Suggest reviewing step 4 (value confirmation) — missed in 3 of last 5 calls. Objection handling improved vs. last week (+12pts). Keep it up.
Automatic call scorecard
Every completed call gets an AI-generated scorecard across four dimensions: tone, script adherence, objection handling, and engagement. No manual listening required.
Instant agent feedback
Agents receive a personalised coaching note after each call — what went well, what to improve, and a specific suggestion for the next conversation.
Performance trends
Track score trends over time per agent, per campaign, and per outcome type. Identify which agents are improving and where the team needs coaching focus.
A/B script testing
Run two script variants simultaneously and compare QA scores across both. Data-driven script optimisation at scale — no guesswork.
Team QA reports
Weekly and monthly QA summaries for managers: average scores, top performers, common failure patterns, and recommended training areas.
Multi-agent benchmarking
Compare AI agent configurations against each other. See which voice, script, and call flow combination produces the highest QA scores and conversion rates.
Frequently asked questions
How is each call scored?
After every call, Claude analyses the full transcript across four dimensions: tone and clarity, script adherence, objection handling, and empathy and engagement. Each dimension is weighted and combined into an overall score out of 100.
Do agents see their scores in real time?
Scores are available within 2 minutes of call completion. Agents can view their own scorecard and coaching note in the dashboard. Managers see aggregate data across all agents.
Can I customise the scoring criteria?
Yes. You can define custom scoring rubrics per campaign — specifying which script steps are mandatory, which objections are expected, and what good objection handling looks like for your specific product.
How does A/B script testing work?
You create two script variants for the same campaign. Agoralia splits calls between them and tracks QA scores, conversion rates, and outcome distributions for each variant. You can declare a winner and roll out the better script at any point.
See Coaching & QA in action
AI analyses every conversation automatically — scoring tone, script adherence, objection handling, and engagement.
See Coaching & QA in action